I been noticing more smarter AI in customer service these days. A recent example: I docked my BIXI but the thing glitched and the ride didn't terminate. I only realized when I tried to get my next bike out. In the past when this happened to me, I just called up BIXI support, went through a short phone menu, and explained the situation to someone on the phone. They verified my identity and manually terminated the ride so I could go on my way. Basically, the ideal phone-based customer support experience. The wait wasn't long, the procedure was efficient, each...